Privacy Policy
Last updated: 3 August 2026
Learning Institute for Further Education Private Limited, trading as LIFE Academy ("LIFE Academy", "we", "us", "our"), operates https://lifeacademystudy.com/ and the online mock test and preparation platform available through it (together, the "Platform"). This policy explains what personal information we collect when you use the Platform, why we collect it, who we share it with, and what control you have over it.
We are based in Bharatpur, Chitwan, Nepal. Our users are located in Nepal and in many other countries, so this policy is written to meet the requirements of Nepal's Individual Privacy Act, 2075 (2018) and the Individual Privacy Regulation, 2077 (2020), and, where they apply to you, the UK GDPR and the EU General Data Protection Regulation.
If you do not agree with this policy, please do not use the Platform.
1. Who is responsible for your data
The data controller is:
Learning Institute for Further Education Private Limited (LIFE Academy)
VAT No. 621683622
Chetana Tole, Bharatpur 12, Chitwan, Nepal
Email: admin@lifeacademystudy.com
Phone: 056-512123
For any question about this policy, or to exercise any of the rights described in Section 9, write to us at the email address above.
2. Information we collect
2.1 Information you give us
Account and enrolment details. Your name, email address, phone number, country of residence, date of birth where required, the exam you are preparing for (OET, IELTS, PTE, TOEFL), your profession or field of study, and any password you set. If you enrol through a counsellor or agent, we may receive these details from them.
Test and practice content. Everything you produce inside the Platform, including:
- written responses to Writing sub-tests, such as referral letters, discharge letters, essays and task responses
- typed answers to Reading and Listening items
- audio recordings of your voice captured during Speaking sub-test practice and role-plays
- scores, band estimates, feedback reports, attempt history and progress data
Payments. When you purchase a mock test, course or subscription, our payment providers collect your card or wallet details and billing information. We receive confirmation of the transaction, the amount, the date and a reference number. We do not store your full card number.
Communications. Messages you send us by email, contact form, WhatsApp, Viber or social media, and any documents you send us in connection with your preparation or registration support.
Support chat. LIFE Academy uses tawk.to for live customer and support chat. The widget is separate from LIFE Academy's Analytics and Marketing cookie preferences. Messages and other information you choose to share in chat may be processed by tawk.to. Tawk may present its own consent or privacy controls where configured.
2.2 Information we collect automatically
IP address, browser type and version, device type and operating system, referring page, pages viewed, time spent, clicks, and approximate location inferred from your IP address. We collect this through server logs, cookies and similar technologies. See Section 7.
2.3 Sensitive information
Audio recordings of your voice and, where you upload them, identity or immigration documents are treated as sensitive personal information under Nepali law and, in some jurisdictions, as special category data. We collect these only where they are necessary for the service you have asked for, we ask for your explicit consent before recording your voice, and you can decline. Declining voice recording means Speaking practice and automated Speaking feedback will not be available to you; the rest of the Platform will still work.
We do not ask for information about your health, religion, caste, ethnicity, political opinions or sexual orientation, and you should not send it to us.
3. Why we use your information, and our legal basis
| Purpose | Legal basis |
|---|---|
| Creating and administering your account | Performance of a contract with you |
| Delivering mock tests, courses and study materials | Performance of a contract |
| Generating automated scores and feedback on your Writing and Speaking responses | Performance of a contract; consent for voice recordings |
| Processing payments and issuing receipts | Performance of a contract; legal obligation |
| Responding to your enquiries and providing support | Legitimate interests; performance of a contract |
| Improving question quality, difficulty calibration and platform reliability | Legitimate interests |
| Detecting fraud, cheating, account sharing and abuse | Legitimate interests |
| Sending service messages, such as test results and schedule changes | Performance of a contract |
| Sending marketing about courses, offers and new material | Consent, which you may withdraw at any time |
| Meeting tax, accounting and other legal obligations | Legal obligation |
Where we rely on legitimate interests, we have considered whether our interest is overridden by your rights, and we have concluded it is not. You can object to processing based on legitimate interests: see Section 9.
4. Automated scoring and artificial intelligence
Parts of the Platform use artificial intelligence to score and give feedback on your work. Specifically:
- your written responses may be sent to third party AI providers for analysis against exam criteria
- your Speaking recordings may be transcribed and analysed by third party AI providers
- audio for Listening materials is generated using text to speech services, which does not involve your personal data
These are automated decisions in the sense that no human reviews every submission. They are practice scores intended as preparation feedback. They are not official exam results, they carry no weight with any examining body, and they do not determine your eligibility for anything. You may ask for a human teacher at LIFE Academy to review any automated score by writing to admin@lifeacademystudy.com. If you object to automated scoring altogether, you can use the Platform without it and receive teacher marking instead, subject to availability and the terms of your package.
Our AI providers process your content to return a result to us. We instruct them not to use your content to train their models, but you should be aware that your submissions leave our systems and are processed on servers outside Nepal.
5. Who we share your information with
We do not sell your personal information. We share it only as described here.
Service providers. Companies that run parts of the Platform for us, under contract and only on our instructions:
- Hosting and infrastructure: Replit, and the cloud regions they operate in
- Payments: Khalti, Stripe, Payoneer, eSewa
- AI scoring and language processing: Anthropic, Google, OpenAI
- Text to speech and audio: ElevenLabs
- Analytics: Google Analytics
- Support chat: tawk.to
Professional advisers. Accountants, auditors and lawyers, where necessary.
Authorities. Where we are required by Nepali law, by a court order, or by a lawful request from a competent authority.
Business transfer. If Learning Institute for Further Education Private Limited is reorganised, merged or sold, your information may transfer to the new owner, who will remain bound by this policy or one materially equivalent to it.
Institutions and agents. If you were enrolled by a partner institution, employer or education agent who paid for your access, we may confirm your attendance and results to them. We tell you at enrolment when this applies.
6. International transfers
Nepal has no adequacy arrangements with other jurisdictions. Because our hosting, payment and AI providers operate outside Nepal, principally in the United States, the European Union and Singapore, your information will be transferred and processed abroad.
Where the UK GDPR or EU GDPR applies to you, we rely on Standard Contractual Clauses or the UK International Data Transfer Agreement with those providers, together with technical measures including encryption in transit and at rest. You may request a copy of the relevant safeguards by writing to admin@lifeacademystudy.com.
7. Cookies and similar technologies
We use:
- Strictly necessary cookies, to keep you logged in, remember your test session and secure the site. These cannot be switched off.
- Preference cookies, to remember settings such as language and target exam.
- Analytics cookies, to understand which materials are used and where students struggle.
- Marketing cookies, only if you consent, to measure the performance of our advertising.
The tawk.to support widget is separate from LIFE Academy's Analytics and Marketing cookie preferences. Tawk may present its own consent or privacy controls where configured.
You can control non-essential cookies through the banner shown on your first visit, and you can block or delete cookies in your browser. Blocking strictly necessary cookies will break test sessions.
8. How long we keep your information
| Category | Retention |
|---|---|
| Account details | For as long as your account is active, then 24 months after your last login |
| Test attempts, scores and feedback reports | 24 months from the date of the attempt |
| Speaking audio recordings | 12 months from recording, unless you delete them sooner |
| Written submissions | 24 months from submission |
| Payment and invoice records | 7 years, or as required by Nepali tax law |
| Support correspondence | 24 months from the last message |
| Server and security logs | 12 months |
| Marketing consent records | Until withdrawn, plus 24 months |
After these periods we delete the information or irreversibly anonymise it. Anonymised, aggregated statistics — for example average band scores by task type — may be kept indefinitely, because they no longer identify anyone.
9. Your rights
Subject to the law that applies to you, you may:
- access the personal information we hold about you and receive a copy
- correct information that is inaccurate or incomplete
- delete your information where we no longer have grounds to keep it
- restrict or object to our processing, including profiling and automated scoring
- withdraw consent at any time, for voice recording or marketing, without affecting processing already carried out
- receive your data in a portable format and ask us to transmit it to another provider where technically feasible
- complain to a supervisory authority
To exercise any of these, email admin@lifeacademystudy.com from the address on your account. We will respond within 30 days. We may ask you to verify your identity first. We do not charge for this unless a request is manifestly excessive or repetitive.
Where to complain. In Nepal, to the National Human Rights Commission or the relevant authority under the Individual Privacy Act, 2075. In the United Kingdom, to the Information Commissioner's Office at ico.org.uk. In the EU, to your national data protection authority. We would appreciate the chance to resolve the matter first.
10. Security
We protect your information with encrypted connections (HTTPS/TLS), encrypted storage of passwords using industry standard hashing, access controls limiting staff access to what their role requires, and regular backups. Payment card details are handled entirely by PCI compliant payment providers and never touch our servers.
No system is perfectly secure. If a breach occurs that is likely to result in a risk to your rights, we will notify you and the relevant authorities without undue delay, and within 72 hours where the GDPR applies.
You are responsible for keeping your password confidential and for activity under your account. Tell us immediately at admin@lifeacademystudy.com if you believe your account has been compromised.
11. Children
The Platform is intended for users aged 16 and over. Candidates aged 13 to 15 may use it only with the verifiable consent of a parent or guardian, who must create and supervise the account. We do not knowingly collect information from anyone under 13. If you believe a child under 13 has given us personal information, write to admin@lifeacademystudy.com and we will delete it.
12. Third party links
The Platform links to external sites, including official exam boards, nursing and medical councils, and immigration authorities. We do not control those sites and are not responsible for their privacy practices. Read their policies before giving them information.
13. Changes to this policy
We may update this policy. The date at the top shows when it last changed. For material changes, such as a new category of data or a new purpose, we will notify you by email or through a notice on the Platform at least 14 days before the change takes effect. Continuing to use the Platform after that means you accept the updated policy.
14. Contact
Learning Institute for Further Education Private Limited (LIFE Academy)
Chetana Tole, Bharatpur 12, Chitwan, Nepal
Email: admin@lifeacademystudy.com
Phone: 056-512123
Website: https://lifeacademystudy.com/